Name: Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
Price: 15.67 EUR
Availability: InStock
Author: Eddy, Bill
ISBN: 9781936268726

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portada Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns

Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns

Type

Physical Book

Author

Bill Eddy

Publisher

Unhooked Books

Year

2014

Language

English

Pages

176

Format

Paperback

Dimensions

21.3 x 13.7 x 1.3 cm

Weight

0.23 kg.

ISBN13

9781936268726

Edition No.

0002

Synopsis "Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns "

Using a BIFF (Brief, Informative, Friendly, Firm) response protects you and your reputation when responding to blame, personal attacks, and hostile email from people with high-conflict personalities. BIFF is easy to remember, but hard to do, so it takes practice. Over 20 examples of BIFF are included, plus a new chapter on coaching others to use BIFF.

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Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns - Eddy, Bill

Synopsis "Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns "

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