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portada Complex Service Delivery Processes: Strategy to Operations
Type
Physical Book
Author
Publisher
Language
English
Pages
482
Format
Hardcover
Dimensions
25.4 x 17.8 x 2.7 cm
Weight
1.05 kg.
ISBN13
9781636940052
Edition No.
0004
Categories

Complex Service Delivery Processes: Strategy to Operations

Jean Harvey (Author) · ASQ Quality Press · Hardcover

Complex Service Delivery Processes: Strategy to Operations - Harvey, Jean

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Synopsis "Complex Service Delivery Processes: Strategy to Operations"

Different types of organizations provide services that require multiple, complex services to produce results. Oftentimes, those complex services morph into a maze of system processes that crisscross, impeding the smooth operation of processes and value creation. So how can you manage multiple services efficiently and effectively? This book outlines the strategy and execution needed to meet your goals. Numerous examples, exercises, and tools are included to help explain and clarify. The revised fourth edition includes a new focus on the impact of artificial intelligence in complex services, as well as links to video clips and podcasts. Professionals, semi-professionals, and technical workers in all areas, from law to medicine, accounting to engineering, social work to architecture, will find this book an invaluable tool in achieving success.

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