Name: Customer Service Excellence
Price: 22.42 EUR
Availability: InStock
Author: Catherine Mattiske
ISBN: 9781921547270

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Type

Physical Book

Publisher

Tpc - The Performance Company Pty Limited

Author

Catherine Mattiske

Language

English

Pages

102

Format

Paperback

ISBN13

9781921547270

Edition No.

Customer Service Excellence

Catherine Mattiske (Author) · Tpc - The Performance Company Pty Limited · Paperback

New Book Imported to Netherlands

Delivery: 06 Jul - 08 Jul

22,42 €

Import costs and 9% BTW included in the price ✅

22,42 €

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Synopsis "Customer Service Excellence "

Customer Service Excellence is a mini-training program in a book designed for customer service professionals, customer service representatives, sales people and business professionals.Customer Service Excellence combines self-study with realistic workplace activities to build advanced knowledge of customer service principles.In a selling situation this Learning Short-take helps to uncover customer needs and sell the value of the produce on benefits rather than just price. In a customer service environment this Learning Short-take helps to listen to the voice of the customer, responding to their stated needs and uncovering their unstated needs.The book includes free downloadable job aids and tools.

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Customer Service Excellence - Catherine Mattiske

Synopsis "Customer Service Excellence "

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