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portada Customer Service: Utility Style
Customer Service: Utility StyleCustomer Service: Utility StyleCustomer Service: Utility Style
Type
Physical Book
Author
Publisher
Year
2005
Language
English
Pages
250
Format
Hardcover
Dimensions
23.7x17.7x2.3 cm
Weight
0.58 kg.
ISBN
1593700539
ISBN13
9781593700539
Categories

Customer Service: Utility Style

Penni McLean-Conner (Author) · Pennwell Books · Hardcover

Customer Service: Utility Style - McLean-Conner, Penni

New Book Imported to Netherlands
Delivery: 25 Sep - 29 Sep Shipping: 13 to 14 business days.
€ 134,68
Import costs and 9% BTW included in the price ✅
€ 134,68

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Synopsis "Customer Service: Utility Style"

Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology, processes and efficiency. Readers of this book will find easy to implement, proven best practices combined with thoughtful discussions on current strategies and innovations. Additionally insights and case studies from successful utility leaders will amplify the challenges of successfully implementing these best practices. Readers of this book will learn how to: - Build an aligned motivated team - Offer new services and products to meet your customers' needs - Reduce unbilled losses in your meter to cash cycle - Create effective channel management - Define, measure and map your key customer service processes - Utilize workforce management tools

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The book is written in English.

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The binding of this edition is Hardcover.

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