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portada Evaluation of Cabin Crew Technical Knowledge
Type
Physical Book
Author
Publisher
Language
English
Pages
24
Format
Paperback
Dimensions
24.6 x 18.9 x 0.1 cm
Weight
0.06 kg.
ISBN13
9781289286293
Categories

Evaluation of Cabin Crew Technical Knowledge

Nasa Technical Reports Server (Ntrs) (Author) · Melisa G. Dunbar (Author) · Bibliogov · Paperback

Evaluation of Cabin Crew Technical Knowledge - Dunbar, Melisa G. ; Nasa Technical Reports Server (Ntrs) ; Et Al

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Synopsis "Evaluation of Cabin Crew Technical Knowledge"

Accident and incident reports have indicated that flight attendants have numerous opportunities to provide the flight-deck crew with operational information that may prevent or essen the severity of a potential problem. Additionally, as carrier fleets transition from three person to two person flight-deck crews, the reliance upon the cabin crew for the transfer of this information may increase further. Recent research (Chute & Wiener, 1996) indicates that light attendants do not feel confident in their ability to describe mechanical parts or malfunctions of the aircraft, and the lack of flight attendant technical training has been referenced in a number of recent reports (National Transportation Safety Board, 1992; Transportation Safety Board of Canada, 1995; Chute & Wiener, 1996). The present study explored both flight attendant technical knowledge and flight attendant and dot expectations of flight attendant technical knowledge. To assess the technical knowledge if cabin crewmembers, 177 current flight attendants from two U.S. carriers voluntarily: ompleted a 13-item technical quiz. To investigate expectations of flight attendant technical knowledge, 181 pilots and a second sample of 96 flight attendants, from the same two airlines, completed surveys designed to capture each group's expectations of operational knowledge required of flight attendants. Analyses revealed several discrepancies between the present level of flight attendants.

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