Name: Five-Star Customer Service
SKU: 56631434
Price: 25.52 EUR
Availability: InStock
Author: Coiné, Ted
ISBN: 9781663240293

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Type

Physical Book

Author

Ted Coiné

Publisher

iUniverse

Language

English

Pages

258

Format

Paperback

Dimensions

20.3x12.7x1.4 cm

Weight

0.26 kg.

ISBN13

9781663240293

Synopsis "Five-Star Customer Service"

A person with a good attitude and a modicum of talent can be coached and molded into just about anything in this life. That certainly goes double for customer service. Often, the right people aren't currently providing a high enough level of service simply because they haven't been exposed to it in their lives, and so they don't realize a new plateau even exists. The job of this book is to open people's eyes to their five-star potential, give them the tools they need to get there, and then get out of their way. Written in an easy-to-read, conversational style, full of real-world examples and thought-provoking discussion topics, Five-Star Customer Service is a must-read for anyone who works with the public and for every single leader, companywide.

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