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portada Hard Conversations, Soft Hearts
Type
Physical Book
Language
English
Pages
134
Format
Paperback
ISBN13
9787377215824

Hard Conversations, Soft Hearts

Wendell Kaye Brightman (Author) · Wendell Kaye Brightman · Paperback

Hard Conversations, Soft Hearts - Wendell Kaye Brightman

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Synopsis "Hard Conversations, Soft Hearts"

You already know you should talk to him. You have known for seven months. This book is about the first sentence. You are not confused about forgiveness. You are terrified of the opening line. You have rehearsed it in the shower and it always ends the same way - he gets defensive, you get loud or you go quiet, and you lose the only chance you had to say the true thing. This is a manual with the words in it. Fifteen chapters of what to actually say and what to do when it goes sideways, built on six beats in order: Prepare, Open, Name, Listen, Ask, Close. Every chapter teaches one move, then shows two written conversations between the same two people - the version that fails and the version that works. The failing ones are there because they are the conversations you have been having in your head. Honest about the ceiling. You control your preparation, your wording, your listening and your exit. You do not control his answer, and this book never pretends you do. What's inside: - Twelve openings that do not start a fight, and the four that reliably detonate - The ninety-second version: say the whole hard thing, in order, then stop talking - Five kinds of denial with a different response to each - including the one where he sincerely remembers it another way and neither of you is lying - Four reversals, for the moment you find yourself apologizing and cannot work out how you got there - The Five-Part Apology, six counterfeit apologies written out, and a chapter on receiving one without saying "it's fine" - How to ask for a change without issuing an ultimatum, and what to do when the answer is no - The six stop signals, and exactly what to send the next morning - The group version: family meetings about a parent's care, church teams after a split, the Thanksgiving everyone can see coming - Scripture referenced and explained in plain language, never used as the closing argument for a technique Perfect for: the reader in the car outside the house, the small-group leader who has to mediate one, and the person who owes an apology and has never made a good one - a genuinely useful gift for Christmas, a birthday or the start of a hard year.

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