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portada Manual Mf1329_1: Atención Básica al Cliente (in Spanish)
Manual Mf1329_1: Atención Básica al Cliente (in Spanish)Manual Mf1329_1: Atención Básica al Cliente (in Spanish)
Type
Physical Book
Publisher
Author
Year
2013
Language
Spanish
Pages
123
Format
Paperback
Dimensions
17.00 x 24.00
ISBN13
9788490213803
Edited in
España
Categories

Manual Mf1329_1: Atención Básica al Cliente (in Spanish)

Varios Autores (Author) · Icb Editores · Paperback

Manual Mf1329_1: Atención Básica al Cliente (in Spanish) - Varios Autores

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Synopsis "Manual Mf1329_1: Atención Básica al Cliente (in Spanish)"

1. ATENCIÓN BÁSICA AL CLIENTE 1.1. Técnicas de Comunicación con Clientes 1.2. Técnicas de Atención Básica a Clientes 1.3. La Calidad del Servicio de Atención al ClienteDesarrolla los conocimientos necesarios para diferenciar las técnicas de comunicación utilizadas en distintas situaciones de atención y trato en función de los elementos, barreras, dificultades y alteraciones, así como las pautas de comportamiento asertivo para adaptarlas a situaciones de reclamaciones y solicitudes de clientes, ya sean en el punto de venta o en reparto a domicilio.

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The book is written in Spanish.

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The binding of this edition is Paperback.

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