Name: Optimal Design Manifest
SKU: 57456982
Price: 19.19 EUR
Availability: InStock
Author: Dale, Paul ; Lambertson, Mark
ISBN: 9781716615740

Select your country

Americas

Europe

Rest of the world

Type

Physical Book

Author

Paul Dale

Other

Mark Lambertson

Publisher

Lulu.com

Language

English

Pages

Format

Paperback

Dimensions

21.6x14x0.5 cm

Weight

0.13 kg.

ISBN13

9781716615740

Synopsis "Optimal Design Manifest"

Optimal Design Manifest is a practical 'hands-on' book that presents a strategic Performance Based Model that can be designed and implemented within a minimal time-frame for maximum benefit. The book challenges conventional wisdom and the generic approaches currently embraced by Contact Center Organizations by presenting a methodology which reflects a process of reverse engineering optimal performance targets (and desired outcomes) in order to establish clear and achievable objectives that EVERY Contact Center department will understand, embrace, commit to and work collectively towards accomplishing.

Customers reviews

Have you read this book? Login to add your review.

More customer reviews

0% (0)
0% (0)
0% (0)
0% (0)
0% (0)

Questions and Answers about the Book

Do you have a question about the book? Login to be able to add your own question.

Opinions about Bookdelivery

More customer reviews

Optimal Design Manifest - Dale, Paul ; Lambertson, Mark

Synopsis "Optimal Design Manifest"

Customers reviews

Frequently Asked Questions about the Book

Is the book original?

In what language is the book written?

What is the format of this book?

Questions and Answers about the Book

Opinions about Bookdelivery