Tracked shipping to the Netherlands for just €3.99. Prices include 9% BTW. 

Ship to
Netherlands
0

My Account

  • argentina
  • chile
  • colombia
  • españa
  • méxico
  • perú
  • estados unidos
  • internacional

menu

Select your country

Americas

Europe

Rest of the world

portada the best service is no service,how to liberate your customers from customer service, keep them happy, and control costs
the best service is no service,how to liberate your customers from customer service, keep them happy, and control coststhe best service is no service,how to liberate your customers from customer service, keep them happy, and control coststhe best service is no service,how to liberate your customers from customer service, keep them happy, and control costs
Type
Physical Book
Author
Publisher
Language
English
Pages
336
Format
Hardcover
Dimensions
23.8 x 15.9 x 2.9 cm
Weight
0.52 kg.
ISBN
0470189088
ISBN13
9780470189085
Categories

the best service is no service,how to liberate your customers from customer service, keep them happy, and control costs

Bill Price (Author) · David Jaffe (Author) · Jossey-Bass · Hardcover

the best service is no service,how to liberate your customers from customer service, keep them happy, and control costs - Price, Bill ; Jaffe, David

4 estrellas - de un total de 5 estrellas 1 review
Cheaper New Book Imported to Netherlands
Delivery: 03 Jul - 07 Jul Shipping: 5 to 6 business days.
24,07 €
Faster New Book Imported to Netherlands
Delivery: 30 Jun - 01 Jul Shipping: 2 to 2 business days.
27,53 €
Import costs and 9% BTW included in the price ✅
24,07 €

Choose the list to add your product or create one New List

Go to My Wishlists
Calculate shipping cost

Synopsis "the best service is no service,how to liberate your customers from customer service, keep them happy, and control costs"

In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong--eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service" Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences

Customers reviews

Cindy Carranza Wednesday, May 17, 2023
Verified Purchase

Se tardó en llegar un poco, era un regalo y la persona quedó muy contenta. El libro es de tapa dura.

00
More customer reviews
  • 0% (0)
  • 100% (1)
  • 0% (0)
  • 0% (0)
  • 0% (0)

Frequently Asked Questions about the Book

Is the book original?

All books in our catalog are Original.

In what language is the book written?

The book is written in English.

What is the format of this book?

The binding of this edition is Hardcover.

Questions and Answers about the Book

Do you have a question about the book? Login to be able to add your own question.

Opinions about Bookdelivery

More customer reviews