Name: Toxic Client: Knowing and Avoiding Problem Customers
SKU: 49591568
Price: 21.10 EUR
Availability: InStock
Author: Garrett Sutton
ISBN: 9781944194031

portada Toxic Client: Knowing and Avoiding Problem Customers

Toxic Client: Knowing and Avoiding Problem Customers

Type

Physical Book

Author

Garrett Sutton

Publisher

Success DNA

Language

English

Pages

208

Format

Paperback

Dimensions

22.6x15.2x1.8 cm

Weight

0.23 kg.

ISBN13

9781944194031

Synopsis "Toxic Client: Knowing and Avoiding Problem Customers"

Not every client is a good client!Learn how to avoid problem clients that are more trouble than they're worth... To succeed in business you must learn how to recognize and avoid the Toxic Client. With useful stories everyone can relate to, Toxic Client will show you how to handle the problem customers. In that first flush of life as business owners, we often say "Yes" to anyone who wants to hire us. We think the most important thing is establishing a client base. As long as we're getting hired, that's a good thing, and it's all that matters. But after a while, we learn an important truth: Not every client is a good client. In fact, some of them are truly toxic -- they contaminate our business environment and breed negativity about the work, they infect employees by lowering their morale, they exhaust and debilitate our energy reserves, and they drain our coffers. Toxic Client: Knowing and Avoiding Problem Customers will teach readers how to: - Deal with Angry and Lying clients- Engage in Active Listening to spot potential trouble- Identify Freeloaders and Troublemakers- Stay clear of clients with Alcohol, Drug Use and Entitlementia issues- Dismiss and Avoid Toxic Clients The book features a Bonus Section on using Collection Agencies, Mechanics' Liens and Small Claims Court to get paid for your e orts.

Garrett Sutton

(Author)

View Author's Page

Garrett Sutton, born in 1953 in Oakland, California, is an American lawyer and author specialized in corporate law and real estate. Founder of Sutton Law Centre and Corporate Direct, he has spent over 35 years advising entrepreneurs and investors on asset protection.

Among his works are: Start Your Own Corporation (2001), The ABCs of Getting Out of Debt (2004), Writing Winning Business Plans (2012), Finance Your Own Business (2016), and Protecting Your Assets from Fraud (2020). These titles, mostly, belong to the non-fiction business and financial genre. His publications have been reviewed by media such as Publishers Weekly and Booklist.

See less