Name: Upstream: The Quest to Solve Problems Before They Happen
Price: 29.29 EUR
Availability: InStock
Author: Dan Heath
ISBN: 9781982134723

portada Upstream: The Quest to Solve Problems Before They Happen

Upstream: The Quest to Solve Problems Before They Happen

Type

Physical Book

Author

Dan Heath

Publisher

Avid Reader Press / Simon & Schuster

Year

2020

Language

English

Pages

320

Format

Hardcover

Dimensions

21.6 x 13.7 x 3.0 cm

Weight

0.41 kg.

ISBN13

9781982134723

Synopsis "Upstream: The Quest to Solve Problems Before They Happen "

Wall Street Journal Bestseller New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers. So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention? Upstream probes the psychological forces that push us downstream--including "problem blindness," which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out--as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation's culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge--and forward-deploying its ambulances to stand by in those areas. Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we've forgotten that we can fix them?

Dan Heath

(Author)

View Author's Page

Chip Heath is a professor of organizational behavior at the Graduate School of Business at Stanford University, columnist, and speaker. He holds a degree in industrial engineering from Texas A&M University and a PhD in Psychology from Stanford. Dan Heath is a consultant at Duke Corporate Education, Aspen Institute, and a researcher at Harvard Business School. He is a co-founder of Thinkwell, an innovative multimedia textbook company.

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