Hallo! Tracked shipping to Netherlands with Delivery Duty Paid for just €7 

Ship to
Netherlands
0

My Account

  • argentina
  • chile
  • colombia
  • españa
  • méxico
  • perú
  • estados unidos
  • internacional

menu

Select your country

Americas

Europe

Rest of the world

portada Deploy Empathy: A practical guide to interviewing customers (Updated and Expanded Edition)
Type
Physical Book
Publisher
Author
Language
English
Pages
398
Format
Paperback
Dimensions
22.9x15.2x2.1 cm
ISBN13
9781737446668

Deploy Empathy: A practical guide to interviewing customers (Updated and Expanded Edition)

Hansen, Michele; Kalbach, Jim (Author) · Dotsquare LLC · Paperback

Deploy Empathy: A practical guide to interviewing customers (Updated and Expanded Edition) - Hansen, Michele; Kalbach, Jim

New Book Imported to Netherlands
Delivery: 15 Sep - 17 Sep Shipping: 5 to 6 business days.
€ 19,32
Import costs and 9% BTW included in the price ✅
€ 19,32

Choose the list to add your product or create one New List

Go to My Wishlists
Calculate shipping cost

Synopsis "Deploy Empathy: A practical guide to interviewing customers (Updated and Expanded Edition)"

With over 5,000 copies sold worldwide, Deploy Empathy has become a go-to guide for anyone interested in learning how to interview customers. This updated and expanded edition includes guidance on using AI in customer research, a customer interview workshop guide, additional analysis methods with worked examples, and more."Deploy Empathy is a playbook for making empathy part of your daily work, and in turn, building a business that customers love." - Jim Kalbach, author of The Jobs to Be Done PlaybookMaster customer interviewing (no people skills required!)Readers call this "the most practical overview of customer research" they've ever read because it gives you everything you need to start today: Ready-to-use interview scripts for discovery, retention, and cancellation conversationsThe beloved "How to Talk So People Will Talk" section with specific phrases that help people open up (and shows you how to practice these skills safely with friends and family first)Clear frameworks for making sense of what you learnA real interview so you know what success looks like

Customers reviews

More customer reviews
  • 0% (0)
  • 0% (0)
  • 0% (0)
  • 0% (0)
  • 0% (0)

Frequently Asked Questions about the Book

Is the book original?

All books in our catalog are Original.

In what language is the book written?

The book is written in English.

What is the format of this book?

The binding of this edition is Paperback.

Questions and Answers about the Book

Do you have a question about the book? Login to be able to add your own question.

Opinions about Bookdelivery

More customer reviews