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portada The First 4 Hours Operator's Workbook
Type
Physical Book
Publisher
Author
Language
English
Pages
344
Format
Paperback
ISBN13
9798951893123

The First 4 Hours Operator's Workbook

Sylvan Press (Author) · Sylvan Press · Paperback

The First 4 Hours Operator's Workbook - Sylvan Press

New Book Imported to Netherlands
Delivery: 12 Nov - 19 Nov Shipping: 14 to 18 business days.
€ 41,65
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Synopsis "The First 4 Hours Operator's Workbook"

Volume 3 of the three-volume First 4 Hours set: the Operator's Workbook. It holds the artefacts the narrative volumes describe, organised for the live moment. Those are the holding-statement and customer-communication libraries, escalation trees and decision aids, and the evidence-preservation runbook. It also holds the regulator notification matrix across the major regimes, the template finder that maps every artefact to the moment that calls for it, and the incident response glossary. The customer-communication templates carry three annotations: when to use, how to customise, and what not to include. Every artefact is tagged to the maturity tier it fits. This volume holds the artefacts. Volume 1 is the four-hour playbook itself. Volume 2 covers the four organisational maturity levels, the hard incident shapes, and the aftermath. Each volume stands alone. Each is modestly priced in ebook.

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